Frequently Asked Questions – please select a question to read on:
Can I pay using my payment card / PayPal?
Yes, you can pay using either a Payment Card (Visa / American Express / Mastercard), or PayPal.
Simply select your preferred payment method on the checkout page.
You can now also pay using Google Pay or Apple Pay. You’ll find shortcut buttons for those under the “Proceed to checkout” button on the cart page.
How can I access the patterns I have purchased?
All your patterns are available for you to download from the My Account area.
You will find a button to download each file in the Downloads section of your account. Simply click on the button and the file will be copied to the local downloads folder on your device.
Is it OK to purchase a downloadable pattern and gift it to someone else?
Nope… sorry! Or rather, you “could”, but it wouldn’t be legal, so you shouldn’t. Gifting a PDF pattern is actually gifting a COPY of that pattern. To give it to someone else, you will have had to download a copy of it onto your own device in the first place. And even if you did delete your own copy, the download link has no expiry date, which means you retain access to the pattern.
If you’d like to gift someone some of my patterns, the best way is to use a gift card.
Thank you 😊 !
I’ve subscribed to the current SAL, but my newsletter hasn’t arrived… What can I do?
This can happen, unfortunately. Inboxes can be full, newsletters can be mistaken for spam by email servers, all sorts can happen. Here are a few things you can do to try and avoid such issues:
- Newsletters can get delivered directly into spam folders (or other dedicated folders, if you have any), so be sure to check them all.
- They sometimes get blocked, even before they reach your email client, so do check online in case they were left on the server (it does happen!)
- Add my email address (contact @ fabyreilly . com – without the spaces of course) to your contact list. Make sure you add it to the contact list associated with the email to which you’re set to receive the newsletters, otherwise it won’t work. This will tell the server that you’re expecting to receive mail from this email address, therefore it’s less likely to be treated as spam.
- If you do find the newsletter in your spam folder on the server, move it back to your inbox, preferrably by clicking on the “not spam” button if available. This will “educate” your email client, and teach it not to treat communications from this address as undesirable mail.
If all this fails and you can’t locate either one or several newsletters, don’t worry: you can always access all published SAL patterns directly from your downloads area on this website.